1. Eligibility for Exchange:
– Exchanges are only possible if the product is in its original sealed packaging.
– If the seal is broken or opened, no exchange will be processed.
2. Time Frame:
– Exchange requests must be made on the same day of delivery.
3. Process:
– Contact our customer support immediately (within 1-2 hours of delivery) to request an exchange.
– Provide your order details and reason for exchange.
– Our team will verify eligibility and guide you on next steps.
4. Delivery Charges:
– Extra delivery charges may apply for the exchanged product, depending on location.
5. Non-Exchangeable Items:
– Products with broken or tampered seals.
– Items damaged due to customer mishandling.
– Requests made after the delivery day.
6. Quality Issues:
– If you receive a damaged/spoiled product with an intact seal, report it immediately for investigation and resolution.
